Ted Iacobuzio of TowerGroup gave the closing keynote, expanding on the survey results Fair Isaac announced today. More than 100 of the InterACT attendees took the survey - clearly this is top of mind. Some highlights:

Lenders appreciate the need for integrated customer information and multi-product decisioning
Lenders are not all at the same speed in implementation
Respondents [...]

A collections session next with folks from Adeptra, Fair Isaac and GE Money talking about GE’s vision for virtual collections. The collections environment is extremely bad this year with massive growth in the need for collection agents. Delinquencies are up, problems are up, consumers are stressed. Scores are worsening (credit profiles are worse), payments are [...]

Wednesday begins with Antonio Paulo Conde from Citibank Brazil talking about an enterprise decision engine for originations in their retail bank.  Measuring and understanding the risk of new financial products is important and became more so as the sales teams gained more negotiation power. To address this Citibank used Blaze Advisor to build an originations [...]

Last full session today is Lisa Kart and Jean Zoch of Fair Isaac talking about optimal pricing - balancing profitability with competitiveness. Lisa’s focus, she says, is on what makes price optimization work. Price optimization is a very broad topic, even in financial services, but their focus is on being able to target price for [...]

Time to listen to some analytic scientists with Larry Rosenberger (analytic Fellow) and Jeffrey Feinstein (Principal Scientist) of Fair Isaac talking about gaining insight by focusing on behavioral drivers. Larry went first and mentioned a presentation be gave at InterACT back in 2006. He had focused then on where ideas come from and talked [...]

Interesting session on the Mortgage Crisis next, subtitled “Implications for a Global Economy”. Joe Breeden of Strategic Analytics and Daniel Melo of Fair Isaac. Joe started by saying that this is the 3rd time this has happened in the last 16 years. And, as before, it’s not just about mortgage and it’s not just about [...]

Paul Daro was next giving some detail around the new architecture (introduced by Bernhard Nann). A number of trends were identified first:

Clearly the move to a collection of services from monolithic applications has fundamentally changed the relationship of vendors to customers - now more about delivering services that can be fitted in to an overall [...]

Back on this blog for John Rymer of Forrester talking about dynamic business applications (about which I have blogged before) and how the next generation of systems will be designed for people and built for change. John began by showing a video of a broker’s desktop demonstration built by Adobe and some partners. Brokers are [...]

Next up Discover and Fair Isaac talking about Discover’s Enterprise Decision Management initiative. Dave Wodall from Discover co-presented with Xun Shao of Fair Isaac. Discover use Blaze Advisor (rules), Model Builder (analytics) and Decision Optimizer (portfolio optimization). Discover was launched in 1985 and, like Amex, has both the network and the consumer relationship. 50M members, [...]

Next up was Chris Collard of Dell talking about building a decision engine. Chris had done an implementation at Dell Financial Services and was sharing some of his experience with replicating that at Dell. Chris talks about decision engines as full decomposed applications - data, process and logic all externalized. Chris’ central thesis is
Effective Decision [...]