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22nd July 2008

Interesting article on Process Management and Decision Management

James Taylor Posted by James Taylor

My good friends Larry Goldberg and Barbara von Halle have just published an interesting article: The New Frontier: BPM, BDM and SOA. It’s worth a read as it makes some good points about the intersection of BPM and decision management - whether Business Decision Management or Enterprise Decision Management.

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posted by James Taylor in Business Process Management, Decision Management, SOA | 0 Comments

21st July 2008

Analytics turn data into opportunity (article)

James Taylor Posted by James Taylor

Ed Garry of Oracle wrote a piece for Wall Street and Technology called Analytics Help Firms Turn Data Into Opportunity that I found last week. In it Ed talks about Real Time Decisioning platforms that “deliver both rules and predictive analytics to power solutions for real-time enterprise decision management”. Ed is, of course, correct though [...]

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posted by James Taylor in Business Rules, Customer Experience, Decision Management, Financial Services, Marketing, Predictive Analytics | 0 Comments

21st July 2008

First Look - ILOG and Relativity for legacy modernization

James Taylor Posted by James Taylor

The folks at ILOG and Relativitiy recently announced a new integration between their products - Legacy IT Modernization enabled by ILOG and Relativity Technologies Business Rules Solutions. I got a chance to chat with them today about what was new and different in this latest attempt to bring legacy modernization and business rules together. Relativity’s [...]

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posted by James Taylor in Business Rules, Composite Applications, Enterprise Applications, Legacy Modernization, Product News | 1 Comment

18th July 2008

Transpromotional marketing with EDM

James Taylor Posted by James Taylor

Transpromotional marketing - yes, another new phrase that I heard for the first time this week. Wooing Customers in a Weak Economy was the source - an article on 1:1. Chris Stone wrote the article and it talks about the need to use different channels to contact customers and to do so consistently and in [...]

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posted by James Taylor in Adaptive Control, Business Rules, Customer Experience, Data Mining, Decision Management, Marketing, Predictive Analytics | 1 Comment

18th July 2008

Is Self-Service good or bad?

James Taylor Posted by James Taylor

Ellen Goodman of the Boston Globe had a column “Self-serve and slave” (that I saw in the San Jose Mercury News as “In a self-serve nation, work gets dumped on us“) in which she rails against self-service and compares it to the outsourcing of work from paid employees to us consumers. As she says:
For every [...]

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posted by James Taylor in Customer Experience, Decision Management | 1 Comment

17th July 2008

More thoughts on Decision Management and Performance Management

James Taylor Posted by James Taylor

Gary Cokins posted How are Enterprise Decision Management (EDM) and Performance Management Different? in response to my original post What’s the difference between EDM and Performance Management. Gary takes me to task for a narrow perspective on performance management and, to some extent, he is right. Too often what I see described as performance management [...]

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posted by James Taylor in Business Intelligence, Decision Management | 0 Comments

16th July 2008

Is eBank the future of banking?

James Taylor Posted by James Taylor

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making - not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

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posted by James Taylor in Customer Experience, Decision Management, Financial Services | 1 Comment

15th July 2008

First Look - SPSS Statistics 17

James Taylor Posted by James Taylor

Version 17? Yes, SPSS has been at this a while. Today they announced version 17 of their Statistics package. While this has some new features to handle more data and some improved asset management (an analytic repository), the big features are really about bringing more business users into the analytic fold. One feature in this [...]

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posted by James Taylor in Business Intelligence, Data Mining, Product News | 0 Comments

15th July 2008

Q: What do you get when you cross EDM and a raptor?

James Taylor Posted by James Taylor

A: www.youtube.com/watch?v=1zDwIfSDQiE
(Falcon, by the way, is the name of Fair Isaac’s fraud detection product that combines a neural network - a form of predictive analytics - with business rules and dynamic profiles to make real-time decisions about credit card fraud).

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posted by James Taylor in Business Rules, Decision Management, Financial Services, Predictive Analytics | 2 Comments

14th July 2008

Enterprise Decision Management and the Software Development Lifecycle

James Taylor Posted by James Taylor

One of my regular readers had a question today about Enterprise Decision Management and the Software Development Lifecycle - the EDMSDLC if you like. Here’s what he asked:
We do Business Rules in our approach… I guess one question would be, where does EDM fit in a typical SDLC? [company] does Requirements, we have a method [...]

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posted by James Taylor in Business Process Management, Decision Management, Enterprise Applications, Reader Questions, Requirements | 1 Comment