Enterprise Decision Management (Chapter)

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Contents 1 Outline 2 Errata 3 References 3.1 Cited Works 3.2 Further Reading 3.3 Additional Links

[edit] Outline

• Introducing Enterprise Decision Management
• Characteristics of Decision-Making Problems
  • Micro Decision
• The ROI for Enterprise Decision Management

[edit] Errata

Page	Erratum
p92	Figure 2.12. Lower graph should say "optimal" not "optional"

[edit] References

• CRMGuru
• Captializing on Customer Insights
• Forward to the Past
• The Office of Strategy Management
• Little Decisions Add Up

[edit] Cited Works

• Making Robust Decisions
• Semantics in Business Systems: The Savvy Managers Guide
• The Long Tail: Why the Future of Business Is Selling Less of More
• Culture and Society 1780 - 1950

[edit] Further Reading

[edit] Additional Links

• John Hagel's blog
  
• A blog on Decision Management and CEP
  
• Gary Cokin's on Performance Management
  
• A wordpress blog about Business Rules Process Management that emphasized on "Combining business rules and business intelligence in a decision-centric manner is the thesis of enterprise decision management."